Ninja Wallet

What does “User authentication failed” mean?
User authentication failed In this case you would have seen an error message that said: Transaction declined: authentication failed. You have not bee...
Tue, 22 Oct, 2019 at 4:44 PM
What does Payment Failed: Authentication Attempted mean?
An “Payment Failed: Authentication Attempted” status will be displayed when the card holder's bank has declined the transactions since the user failed ...
Tue, 22 Oct, 2019 at 4:45 PM
When an IPN is processed, if I receive status code 500, does Ninja Wallet let me retry it at a later stage or is it only attempted once?
Ninja Wallet continues to try until it receives a 200 status back or up to 6 times in total. The first notifications happens immediately when the event happ...
Tue, 22 Oct, 2019 at 4:46 PM
A transaction is pending/failed but a customer states that they have been charged.
The escalation process for pending/failed|charged transactions When reporting a pending/failed transaction that the customer claims was charged, always...
Tue, 22 Oct, 2019 at 4:48 PM
Transaction declined with reason: CARD_DECLINED.
What does this CARD_DECLINED mean? If a payment fails due to the CARD_DECLINED error, it means that the bank declined to authorize the payment on the cu...
Tue, 22 Oct, 2019 at 4:50 PM
Refunded transaction still in a 'complete' payment state.
The escalation process for refunds in the incorrect payment state: If a refunded transaction is not updated on your back end system, follow the below s...
Tue, 22 Oct, 2019 at 5:08 PM
Transaction failed with reason: AUTHENTICATION_ATTEMPTED
What does AUTHENTICATION_ATTEMPTED mean: If a transaction is in a failed state with this reason, it means that there was authentication failure. Authen...
Tue, 22 Oct, 2019 at 5:10 PM
Transaction failed/pending with reason: REQUIRES_3DS
What does REQUIRES_3DS mean? If a transaction has failed or is pending due to this reason it means that the customer didn't finish the transaction...
Tue, 22 Oct, 2019 at 5:19 PM
Transaction failed with reason: INSUFFICIENT_FUNDS
What does INSUFFICIENT_FUNDS mean? If a transaction failed with this reason, it means that the customer did not have enough funds in their account to c...
Tue, 22 Oct, 2019 at 5:25 PM
Who do I contact to process a refund?
Where to direct your refund queries/requests? You can contact our support team regarding any refund requests/queries you may have.  Send an email to...
Tue, 22 Oct, 2019 at 5:27 PM