Globee

Globee FAQs

GloBee Support
The GloBee Support Team The GloBee Support team is dedicated to resolving issues and answering questions on an everyday basis to ensure customer satisf...
Tue, 22 Oct, 2019 at 3:29 PM
What are my settlement options?
GloBee only settles in Bitcoin, Monero or to Luno, Uphold or Bitpay. However, should you wish to exchange to Fiat, you can utilise our integrated third-part...
Sat, 26 Sep, 2020 at 1:55 PM
When do account settlements occur?
Network dependant, each settlement should be processed within 24 hours only for Bitcoin and Monero settlement options. In your risk settings, under your se...
Tue, 22 Oct, 2019 at 3:33 PM
Where does GloBee get its exchange rates?
The link below is the service that uses exchange rate and currency layer to query the rates. https://exchangeratesapi.io/
Tue, 22 Sep, 2020 at 2:53 PM
Does GloBee support alternative payments like AltCoins, Credit Cards, or PayPal?
GloBee is a payment gateway that plugs into to any third-party web application and enables the application to accept currently Bitcoin, Monero, Decred, Dog...
Tue, 22 Oct, 2019 at 3:37 PM
How do I check the status of an invoice?
Log in to your GloBee Account, then click on the Invoicing Tools Tab. Once you have clicked on the Invoicing Tools Tab, a side widget will appear. You wi...
Tue, 22 Oct, 2019 at 3:38 PM
How do I know that my payment was successfully completed?
Once a payment has been completed, a simple process is followed which will allow the customer to successfully complete the payment process. The followin...
Tue, 22 Oct, 2019 at 3:55 PM
What do the different invoice statuses mean and their definitions?
A PAID State: means that a payment has been received. This can be the full payment, or an over payment.  NOTE: This State SHOULD not be confused with ...
Tue, 22 Oct, 2019 at 3:58 PM
Should I direct my customers to contact GloBee with questions?
If your customer has a question about an invoice payment status, then the customer should be directed to GloBee at support@globee.com.  NOTE: Questions ...
Tue, 22 Oct, 2019 at 4:05 PM
How do I send a bill to my customer?
One of the core activities of GloBee is providing Merchant’s with the ability to send a bill to their customers. GloBee provides you with the opportunity t...
Tue, 22 Oct, 2019 at 4:08 PM