Globee FAQs

Why is my account balance not being settled?
The reason for an unsettled account in either Bitcoin or Monero would likely be related to you receiving an underpayment or overpayment. To resolve the uns...
Tue, 22 Oct, 2019 at 4:32 PM
How do I change my settlement settings?
You can change your settlements settings by following this simple process: Log in into your merchant account.       a. Once you have been Logged.Na...
Tue, 22 Oct, 2019 at 4:34 PM
Globee Pricing Model
At GloBee we've designed our packages to meet all the needs of our clients. Our free package is a great way to start accepting cryptocurrency immediate...
Tue, 10 Mar, 2020 at 2:25 PM
How do I check my wallet balance?
Please note that we will never know this kind of information, as it is private and confidential for you only. You will need to access your own wallet and ch...
Tue, 10 Mar, 2020 at 2:30 PM
Are you regulated at all? for example by FINMA
We are regulated, please advise on what kind of assistance you would like.
Tue, 10 Mar, 2020 at 2:33 PM
I just sent the bitcoin to the address provided but I am still stuck on the page. I clicked check payment, but nothing seems to be happening.
Could you kindly please share the transaction I.D, from there we will be able to pinpoint the issue at hand.
Tue, 10 Mar, 2020 at 2:34 PM
How can I change my Bitcoin address?
Go to account settings, click on settlement, delete the current address and add new address, click save. A confirmation email will be sent to you.
Tue, 10 Mar, 2020 at 2:35 PM
I have a pending payment to do for the purchase of Trezor. How can I have it paid through Globee?
We have a couple of coins that we accept which are the Bitcoin, Monero, Dogecoin, Decred, Ripple, Litecoin and Ethereum. Should you not have any of these co...
Sat, 26 Sep, 2020 at 2:06 PM
Where could I find Globee's BTC Deposit Address?
The Trezor page should redirect you to the interstitial. There you must click on BTC and then you will see the address.
Tue, 10 Mar, 2020 at 2:38 PM
How can I accept an underpayment?
The “underpayment settings” need to be set before the invoice is underpaid.   Underpayment settings are as follow: Go to your account settings thereafter ...
Tue, 22 Sep, 2020 at 12:48 PM