Globee FAQs

I completed my order and made payment; I then received an email stating I need to complete my order. What could be the problem?
It would be best if you supply us with your transaction I.D and we will take it from there.
Tue, 10 Mar, 2020 at 2:40 PM
Where is your head office based?
Our head office is based in Switzerland.
Tue, 10 Mar, 2020 at 2:41 PM
I would like to purchase a Trezzor through Globee. How can I do this?
Upon checkout on the Trezzor website you given an option to either pay in crypto or with a credit card using our integrated third-party exchange.
Sat, 26 Sep, 2020 at 2:07 PM
I created an account but cannot set up the Monero settlement settings. BTC is ok. After clicking setting the settlement to 100% and putting the monero address, it tells me (upper right corner) to be sure to set the settlement to 100%. Any i
If you want Monero to be on 100% then BTC must be on 0% and the opposite applies as well.
Tue, 10 Mar, 2020 at 2:43 PM
What is Globee all about?
Globee is a cryptocurrency payment processor. If you are a merchant with an online business and need to provide a crypto payment option or invoice people an...
Sat, 26 Sep, 2020 at 2:11 PM
I just created my shopify store and would like to connect Globee to my store. Can you point me to instructions for setting that up?
Please click on the link for further information
Tue, 10 Mar, 2020 at 2:52 PM
Do you support Bitcoin Cash?
Unfortunately, we no longer support Bitcoin cash at Globee.
Tue, 10 Mar, 2020 at 2:53 PM
I would like to know how I can generate buttons for my shopify site. I have installed and activated the Globee plugin on Shopify
 Remember the shopify plug-ins allow customers to choose to pay through us on checkout. Sign into Shopify. Scroll down and Click "Select additional ...
Tue, 10 Mar, 2020 at 2:55 PM
My credit card is not working. It says I need extra verification
You will need to contact your bank.
Tue, 10 Mar, 2020 at 2:56 PM
Is the monero address my key?
Your Monero address is the one you give to third parties to send Monero to you. It is the only information here that's meant to be public. It is like y...
Tue, 10 Mar, 2020 at 2:58 PM