Globee FAQs

The address for the payment does not match the one on my hard wallet.
To make a payment to your merchant, Copy the wallet address provided on the payment interstitial page. The payment will go through to your merchant using th...
Tue, 22 Sep, 2020 at 3:13 PM
What is Globee’s IP address?
The IP address that Globee uses is
Tue, 22 Sep, 2020 at 3:14 PM
What happens if I run out of time on screen before payment confirms?
We kindly advise you refresh the payment page and the timer will start again.
Tue, 22 Sep, 2020 at 3:41 PM
How do I apply discount codes?
We do not have the option to apply discount codes, please contact your merchant for discount queries.
Tue, 22 Sep, 2020 at 3:42 PM
Do you require KYC?
We are in the process of updating our KYC process after which we will inform all the relevant stakeholders but for now there is no KYC yet.
Tue, 22 Sep, 2020 at 3:42 PM
Can I pay with Credit or Debit card?
We only accept the following crypto coins : Bitcoin, Bitcoin Lightning, Monero, Litecoin, Ethereum, Ripple, Dogecoin and Decred; however, should you want to...
Sat, 26 Sep, 2020 at 2:13 PM
What would be the best way to set up recurring payments using GloBee?
Hello, please go to Invoice tools and select the option 'create invoice', once you are on that page scroll to the bottom where you will find the o...
Tue, 22 Sep, 2020 at 3:49 PM
I have not received payment confirmation email.
Please be advised to refresh your emails and thereafter check your junk/spam mail.
Tue, 22 Sep, 2020 at 3:57 PM
I have Overpaid for my order.
Please Contact your merchant to refund you the overpaid amount.
Tue, 22 Sep, 2020 at 4:35 PM
I want to do a partial refund.
Only invoices in exception state (overpaid, underpaid) can be refunded. Once an invoice is settled to a merchant we don't do refunds because we're...
Fri, 9 Oct, 2020 at 12:32 PM